Options British Airways is giving for cancelled flights due to Heathrow capacity restrictions? As you might be aware, London Heathrow has foisted new capacity restrictions on the number of customers that can fly through the airport each day.
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Heathrow Capacity Reduction details
As you are aware, several major airports across the world have imposed restrictions on the number of flights that airlines can operate in order to minimise the strain on their operations. This week, Heathrow Airport published a new restriction on the number of customers that can fly through the airport each day. The restriction will impact all airlines operating at Heathrow, which will be effective immediately and will run through to 11 September 2022.
This is incredibly disappointing news for British Airways customers, coming at a time when airlines have already taken responsible action to reduce the summer schedule further, utilising slot alleviation to minimise disruption and provide certainty for travellers and help airports manage their resources. As a result of Heathrow’s request, airlines are taking further action by taking a small number of additional flights out of the schedule. They said that they will be contacting customers to apologise, advise them of their customer rights and offer options including rebooking or refund. We also know that some customers may want to review their travel plans in light of the current travel challenges and have introduced a policy that will allow them to easily change travel dates, giving them additional flexibility.
As a result of this reduction, British Airways has removed a small number of additional flights from their schedule. For customers with travel planned in the next 2 weeks looking to make changes to their travel plans, the below travel policy has been introduced:
Options British Airways is giving for cancelled flights due to Heathrow capacity restrictions
- If customers are due to fly from Heathrow on or before 25 July 2022, they can change to another British Airways flight within the next 12 months (ticket validity) free of charge, subject to availability. Full details can be found here. British Airways Trade Support – AskBA
- Alternatively, if customers no longer wish to fly from Heathrow on or before 25 July 2022, they can request a voucher for future travel, valid until 30 September 2023. Details on how to retain the value of the ticket for future travel can be found here.
- If a customer’s flight is cancelled, they can request a refund as per our standard customer guidelines.
Additionally, with the limited capacity, British airways have prioritized customers who hold ticketed bookings. Therefore, they have made the decision to cancel any un-ticketed bookings for travel between Friday 15 July and Sunday 24 July, should they remain un-ticketed by Friday 15 July at 14.00 BST. If the travellers’ plans have been finalized, only then it is advised to book the tickets. This temporary measure will remain in place up to and including Sunday 24 July.
Please see attached document for further additional detailed information. If you have any other questions or concerns, please reach out to me or our call centre, we will endeavour to answer your questions as efficiently as possible.
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